Politica de expediere
# Shipping Policy
Thank you for shopping at **ceestock** (ceestock.com). Below are the terms and conditions that constitute our Shipping Policy.
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### 1. Order Processing Time
* All orders are processed and handed over to our shipping carrier within **1 to 3 business days** (excluding weekends and statutory holidays).
* Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real-time.
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### 2. Shipping Rates & Estimated Delivery Times
We primary ship to European countries, including **Poland**, **Romania**, and other EU Member States.
| Destination | Shipping Method | Estimated Delivery Time | Shipping Cost |
| :--- | :--- | :--- | :--- |
| **Poland** | Standard Local Carrier (InPost / Poczta Polska / DPD) | 6 – 10 Business Days | Free for orders over €49.99 (or €4.99 flat rate) |
| **Romania** | Standard Local Carrier (Fan Courier / Cargus / DPD) | 6 – 10 Business Days | Free for orders over €49.99 (or €4.99 flat rate) |
| **Other EU Countries** | EU Express Line | 7 – 12 Business Days | Calculated at checkout |
*Note: Delivery times are estimates and start from the dispatch date, not the order date. Delays may occasionally occur due to peak seasons, holiday congestion, or weather conditions.*
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### 3. Customs, Duties, and Value Added Tax (VAT)
* **No Hidden Fees for EU Customers:** For all orders delivered within the European Union (including Poland and Romania), **all prices displayed on our store include applicable VAT**.
* Orders are cleared through the European Import One-Stop Shop (IOSS) framework or pre-paid duty clearance. **You will NOT be charged any unexpected customs duties, extra VAT, or carrier handling fees upon delivery.**
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### 4. Tracking Your Order
* Once your package has shipped, you will receive an email with a tracking number.
* You can track your shipment anytime via the link provided in your order confirmation email or directly on our website’s **Track Order** page.
* Please allow 24–48 hours for tracking details to update after receiving your dispatch notice.
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### 5. Address Accuracy & Failed Delivery
* Please ensure that your shipping address, phone number, and recipient name are entered correctly at checkout.
* If a package cannot be delivered due to an incorrect or incomplete address, or if it is uncollected at a local pickup point (e.g., InPost Paczkomaty / Parcel Locker) within the carrier’s hold window, the customer may be responsible for reshipment costs.
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### 6. Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit:
1. Contact us immediately at **support@ceestock.com** with your order number.
2. In case of damaged items, please attach photos or short videos showing the damaged product and outer packaging.
3. We will process a replacement or a full refund promptly upon verification.
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### 7. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
* **Email:** support@ceestock.com
* **Website:** ceestock.com